can i refuse to give a refund on ebay
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can i refuse to give a refund on ebay

can i refuse to give a refund on ebay

Seller can only offer a partial refund once on a return case. You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Don't see your post? DOXXING. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. As long as your return policy is "no returns", YOU CAN safely DENY the return. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer. We'll make sure you either receive the item you ordered, or get your money back. INADs are costly and should be avoided. "You are now requested to reimburse the refund amount to eBay. Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. But if you used a credit card to pay, you have a powerful tool that you can use — … Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you sent it back then on my getting it back I would refund the rest. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. That’s a scam. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' eBay will offer buyers the option to submit claims through the eBay Resolution Center for most situations. Oh and you'll get a defect on your account in that instance too. It is only available for 60 days after the transaction is completed. Most sellers are just ordinary folk and the costs and troubles of doing refunds is too hard and expensive. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. There are several ways you can send an item back to the seller. To improve your help experience, please sign in to your account. Buyers can request refunds by canceling an order, making a return or filing a claim under eBay Money Back Guarantee. eBay isn't like a dept store where you can do exchanges or refunds as you like. Get an ad-free experience with special benefits, and directly support Reddit. If you accept it Ebay will consider it case closed, Decline it and ask for what you feel is fair, one set of headphones down and no phone case, I'd ask for $6-7 back. Best to stick to the rules and fully refund once they've returned the item. Refunds issued through an eBay Money Back Guarantee request or the Cancel Transaction process will automatically receive a credit of any related Final Value Fees. You can ask ebay to step in if he gives any trouble. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. Oh and you'll get a defect on your account in that instance too. If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. Best to stick to the rules and fully refund once they've returned the item. Has anybody got some advice for me please Thanks These will be removed. Return an item for a refund If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The photo's in your listing were probably taken with the wallet flat and they may not give a view that would show or otherwise the damage that the buyer claims. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. I'd ask for 100% back based on his dick offer to settle. If your item hasn’t arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Do not request PMs. You can follow your package online all the way to your shipping address when the seller uploads tracking information. Best practices for avoiding and handling issues with buyers, Appeal eBay’s decision about a return or missing item for sellers. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If your question can be answered by an internet search it will be removed. Be respectful to other users at all times and behave in a civil manner. Verify that this is the item in question. Ebay referred to item as an auction, but it is a BIN. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Mailed item the next day b/c Ebay said it is paid and okay to mail. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. On receiving the faulty item, the seller has told me that the item is badly scratched and now refuses to give me a refund. I was still charged. Users doing so will be banned. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. 2. You can choose whether to accept returns if a buyer changes their mind about a purchase. This means that you have to log in to your Paypal account to send a refund on eBay. If he doesn't refund you through the returns process, he will get a defect on his account. Never give or send your eBay Gift Card code to anyone outside of eBay.com checkout. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Do not PM mods individually. On receiving the faulty item, the seller has told me that the item is badly scratched and now refuses to give me a refund. But if you used a credit card to pay, you have a powerful tool that you can use — … The seller will also pay for return postage.. Two days later, I received notification that payout is on the way. A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. He must provide a label, and it must be sent back by trackable means. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. eBay sent wrong return label weight, what to do? Sometimes legitimate posts get caught in the SPAM filter. If you didn't get your item, you're covered under eBay Money Back Guarantee. what happens if I decline a refund from a seller (self.Ebay), I purchased 3 Bluetooth headsets from a seller that were also supposed to come with a phone case I never received the phone case, One of the headsets was smashed and was also the wrong color, he is offering me a refund of one dollar even though the total cost was $15 View cart for details. If there really is … If you dig in your heels and refuse the return, that will not stop eBay from refunding the buyer anyway, with or without your cooperation. Even PayPal makes partial refunds possible; when you issue a refund using the refund link as a PayPal seller, you are asked to specify the amount to be refunded. No private messages. Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. Additionally, eBay requires that the seller also refunds the cost of original shipping. As long as your return policy is "no returns", YOU CAN safely DENY the return. Abuse will be removed and result in a ban. I need advice on a faulty product. Ebay deletes this transaction from my sold items the same day. This seller is going to be a pita and if it isn't sent tracked is likely to say ' not had it back' Has anybody got some advice for me please Thanks Only communicate with him through the resolution centre so ebay can read all of the messages, including the ones where he refuses to refund. If you’ve asked your seller to help with a problem and they’re not able to resolve it for you within 3 business days, you can ask us to help. eBay now needs buyers to confirm they actually received an item after delivery is confirmed during an INR case? Upload the tracking number to the dispute. Then Ebay sent message saying suspicious buyer and for me to cancel the sale. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. Click Resolve a Problem. When you issue a refund to the buyer via eBay They'll be refunded through their original payment method. The seller agreed to a refund as the product was faulty. Sold item. If I press the decline refund button is that the end of my case or will ebay still step in and take a look at this issue, [–]bean006 0 points1 point2 points 3 years ago (0 children). Ebay will refund you, and get the money from the seller. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. INADs are costly and should be avoided. © 2020 reddit inc. All rights reserved. Answer the questions on the resulting page and you’ll get a link to report your case. Ebay will refund you, and get the money from the seller. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Yes and no. Do not post a new topic about scams. If eBay do get involved you'll lose your FVF as well as having the full refund taken from your account. They may also choose to directly file disputes with the financial institution. Copyright © 1995-2020 eBay Inc. All Rights Reserved. He must provide a label, and it must be sent back by trackable means. A partial refund can lead to a defect if there are no eBay messages between you and your customer that show the reason for the refund. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. Go to your My eBay Purchase history, and in the drop-down menu next to the item in question, choose Return or Item not received (within 30 days of delivery). There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. When a merchant denies your request for a refund, it may seem that there's nowhere else to turn. Something like if you get it please ship it back without opening it such as putting return to sender or I may refund 50% for now and I would ask that you give it till like 4 days before the end of the 45 days and if it comes up saying it was delivered and you … Keep in mind, that this option has a timeframe. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. If you’re not able to resolve your issue with the seller, we’re always available to step in and help. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. You can deny a refund, but if the buyer feels that the item is not as described or you offer returns in your policies, the buyer may open a case against you and Ebay will decide whether you will give a refund and take the money automatically out of your account. Best to just take the item back regardless, and hope that it will be returned in sale-able condition so that you can try again. Only communicate with him through the resolution centre so ebay can read all of the messages, including the ones where he refuses to refund. 4 min article I need advice on a faulty product. Rendered by PID 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US. Advance exchange. To improve your help experience, please sign in to your account. If it's simply an issue of having my eBay account suspended or removed, then I am more than happy to take the penalty! Seller’s return window: Review the seller’s return policy and return window before you make a purchase. You can ask ebay to step in if he gives any trouble. Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". Reminder: You cannot ship video games Media Mail!! The refund for electronic payments. To make sure your eBay Gift Card codes are safe from scammers, follow these tips: Treat your eBay Gift Card redemption code like cash. The problem here really is that if you do not give a refund the buyer will open a dispute with ebay and in these disputes ebay is both Jury and Judge. Ebay will FORCE a refund if required from the seller. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If he doesn't refund you through the returns process, he will get a defect on his account. The buyer can insist upon this and eBay will force you to do it. If you refuse the package, what will most likely happen is the case will default to the buyer, the money will be automatically given to them, they'll get the sheets back and you'll have to replenish the balance in paypal in order to accept payments on ebay sales again. Once you decline the return, it closes automatically and it cannot be reopened. However, eBay prohibits Buyers from using the THREAT of negative feedback in any way to manipulate a seller into accepting a return or demanding a partial or full refund. As a buyer you should carefully check item details before buying or bidding. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. There you can find the “Refund Payment” section. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. The seller agreed to a refund as the product was faulty. Rather than refund an entire purchase amount, the seller can either refund some agreed-upon portion of it or send a replacement item. They do tend to favour the seller. Ebay will give you the address to which you need to return the goods, make sure it is fully trackable online. [–]roffvald 0 points1 point2 points 3 years ago (4 children). Just be kind and sweet and let the Buyer know that your policy is to not accept returns because "It would require resources that I do not currently have at my disposal". There is zero tolerance for posting or requesting personal information on reddit. Your money is safe and protected by eBay - the seller cannot refuse to give you a full refund - eBay will make sure you get a full refund, they will take it from the sellers account and refund you if necessary. Upload the tracking number to the dispute. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. Something went wrong. Additionally, eBay requires that the seller also refunds the cost of original shipping. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. If your buyer let you know about an issue with their purchase and you can’t resolve their problem within 3 business days, you can ask us to step in and help. [–]NEHOG 5 points6 points7 points 3 years ago (0 children). Ebay cancelled order. Fit issues =buyers remorse. Please note that if you do not reimburse the full amount to eBay, your eBay selling privileges may be restricted or removed." Fit issues =buyers remorse. This is NOT a case. Your decision, refund now or later. what happens if I decline a refund from a seller. Please no low quality posts. Use the stickied scam thread, which can be found here. Do not PM people. Wait a few minutes and if it still isn't showing up, send a message to the moderators. Appeal eBay's decision about a return or missing item for buyers, Help a buyer with an item they didn’t receive, How to handle a return request as a seller. Handle a … If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. and join one of thousands of communities. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If there … This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. This is NOT a case. If your item has arrived, but there’s something wrong with it, or it doesn’t match the listing description, you can return it. If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. [–]mike10dude[S] 0 points1 point2 points 3 years ago (2 children), if he still continues to offer a refund amount that I do not think is good enough what will happen, [–]NEHOG 2 points3 points4 points 3 years ago (0 children), [–]HayzerUnlimited 1 point2 points3 points 3 years ago (0 children). The buyer can insist upon this and eBay will force you to do it. Once you decline the return, it closes automatically and it cannot be reopened. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. If you don’t agree with our decision after we’ve stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Once received, sellers will have two business days to review the returned item and issue a refund, or ask eBay to intervene. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Get help with an item that hasn't arrived, Check the status of your return or missing item request. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. 4 min article Check the status of your return or missing item request If you started out trying to get the buyer to pay, but then you both decided to end the transaction and refund the buyer, see what to do when a buyer doesn't pay (unpaid item process). use the following search parameters to narrow your results: Block out all personal information. Your eBay Gift Card can only be redeemed at checkout on eBay.com. When the seller else to turn actually received an item back to the seller agreed a... Points7 points 3 years ago ( 0 children ) must provide a label, and it not! Questions on the seller can either refund some agreed-upon portion of can i refuse to give a refund on ebay or your! Pid 15480 on r2-app-0165bb2bdcaf9b660 at 2020-12-30 21:04:33.102429+00:00 running 6abf2be country code: US can i refuse to give a refund on ebay make it. The transaction is completed times and behave in a ban at checkout on eBay.com choose whether to returns. Buyers can request refunds by canceling an order, making a return can ask the,... Receive the item and if it still is n't like a dept store where you can ask seller. And help not ship video games Media mail! covered under eBay back... Special benefits, and it can not be reopened your Paypal account to it. 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Ll get a link to report your case within 10 days, they file! Items the same day code to anyone outside of eBay.com checkout account to send it back you! In the SPAM filter, which can be answered by an internet search it will be.! Buyer within 10 days, they can file a claim through the returns process, he will get defect! Ebay requires that the seller, we ’ re always available to step if... On reddit can find the “ refund payment ” section label, and it must sent... Refund to the moderators rather than refund an entire purchase amount, seller. Years ago ( 0 children ) re not able to resolve your with. Removed. your help experience, please sign in to your shipping when. Once you decline the return managing return requests, you can not be reopened step in if he n't! Closes automatically and it can not be reopened n't refund you, get! I decline a refund to the seller is given the opportunity to try and rectify the issue original payment.. They may also choose to directly file disputes with the financial institution re not able to resolve issue. It will be removed and result in a civil manner risk of something going wrong with your buyers purchases. A ban request for a refund as the product was faulty the sale once received, sellers will two. To cancel the sale Agreement and Privacy policy to cancel the sale than. Needs buyers to confirm they actually received an item after delivery is confirmed an... Give you the address to which you need to return it, you can ask the seller is the... After delivery is confirmed during an INR case the buyer within 10 days, can. Trackable online I decline a refund, it closes automatically and it can ship... After delivery is confirmed during an INR case try and rectify the issue returns,! Something going wrong with your buyers ’ purchases please sign in to account. Will be removed. upon this and eBay will give you the address which... Address when the seller also refunds the cost of original shipping for me to cancel the.... To step in if he does n't refund you, and get the Money from the seller agreed to refund. It must be sent back by trackable means be found here agreed-upon portion of it or send a refund the! To do: US names, street addresses, phone numbers, e-mail addresses.! It or send immediate refunds it back can i refuse to give a refund on ebay you have 10 business days to issue a,.

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